Refund policy
Please be sure to read through all sections as returns vary dependant on what you purchase.
Any questions please just ask.
For Jewellery
Please note that with my jewellery I do not offer refunds for reasons of hygiene.
In the unlikely event that an item is faulty or broken upon arrival I will fix it for you or if appropriate replace it for another of the same kind (bear in mind most of I do is one of a kind). However, as an exception I cannot replace faulty of broken earrings; these cannot be returned to be repaired due to hygiene reasons. Please note this only applies with jewellery received upon opening of your parcel only.
If the goods are faulty or if your parcel has been damaged in transit and/or items are missing upon delivery please provide photographs via email at lizshewanart@outlook.com.
Once the situation has been established a claim for compensation with Royal Mail or TransGlobal will be opened and only once it has fully processed and compensation has been received by me will I be able to replace items or issue a refund.
The cost of returning items for exchange is to be met by the customer.
For Original Artwork
Due to technical limitations the painting image viewed on the screen may differ slightly from the actual item purchased. I want my customers to be 100% happy so I guarantee that I will accept returns if you contact me within 3 days of receipt of the item, and you must then return it to me within 7 days of receipt. You will receive your refund (excluding postage costs incurred if any) once I have received the artwork in question in it's original condition.
If what you are buying and artwork as a gift for someone else and they want to return the item after these timescales then I am happy to provide you/them with a store voucher for the original purchase amount which you/they can use for anything in my store within 6 months; the date will be printed on the voucher or noted in the digital voucher to avoid any confusion. If the price of the exchanged item when using the voucher is bigger than the original item the additional balance will need to be paid.
If the artworks are faulty or if your parcel has been damaged in transit and/or items are missing upon delivery please provide photographs then a claim for compensation with Royal Mail or TransGlobal will be opened and only once it has fully processed and compensation has been received by me will I be able to replace items or issue a refund.
Please note commissions are different because they are personal to you so no refunds are offered with commissions, as stated above.
For information on delivery shipping please read more about it here.
Once we drop off your packages to the delivery company used it is in their hands and we have no control at that point.
For Prints of Artwork
(sent direct from my printers in London - The Print Space)
Due to technical limitations the prints image viewed on the screen may differ slightly from the actual item purchased. I want my customers to be 100% happy so I guarantee that I will accept returns if you contact me within 3 days of receipt of the item, and you must then return it to me within 7 days of receipt. You will receive your refund (excluding postage costs incurred if any) once I have received the artwork in question in it's original condition.
Damage & significant delays
Once we drop off your packages to the delivery company used it is in their hands and we have no control at that point.
In the unlikely event the product arrives damaged, we will send a replacement free of charge. To arrange this please contact us at elizabeth@elizabethsboutique.co.uk, please provide photographs of the damage before you send anything back.
We only offer refunds if prints of artwork arrive damaged or is significantly delayed (postage delays which could be considered normal, or delays due to items being held up in customs will not be refunded). What constitutes a significant time delay is at our discretion. In either cases we may request return of the products so that we can dispose of them. The returns in these cases will be at our cost, and refunds can be withheld until the returns are received by us.
Returning GIFTS you bought for someone else
If you have purchased an original artwork or jewellery as a gift for someone else and they want to return the item after these timescales then I am happy to provide you/them with a store voucher for the original purchase amount which you/they can use for anything in my store within 6 months; the date will be printed on the voucher or noted in the digital voucher to avoid any confusion. If the price of the exchanged item when using the voucher is bigger than the original item the additional balance will need to be paid.
Please see Shipping & Payment Info Page for further details, if you have any further queries with regard to deliveries.
For Clothing, Fabrics and Homeware
Returns, Refunds and Cancellations
(operated by the warehouse)
1. PERSONALISED PRODUCTS
Our Return Policy
We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. All clothing, homeware and fabric is handmade in the Warehouse once you have placed your order, especially for you. Because everything is handmade, there is some potential for human error. Usually, our quality control department will pick up on this and everything will be sorted before your order is even dispatched, however on the rare case that something does slip through then all you need to do is let us know. Take a look at the details below on how to do that:
If a product is faulty in any way, you can return it within 7 days. Contact myself, Elizabeth, quoting your name and order number. Please also provide a digital image of the fault (along with a clear description of the problem) in the email.
- In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email
- If the fault cannot be verified over the phone or email, you may need to return the item to us for inspection. I will give you the return address upon request.
- In that instance, a determination can then be made as to the state of the product
- Please do not send your products back to me without contacting me first.
May we remind you to review the terms that you agreed to at the time of purchase. These are available at any time on our website.
Elizabeth or one of her dedicated team at the Warehouse will get back to you on average within 12-24 working hours.
Please note we work in accordance with these provisions:
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Non-Faulty Goods: We cannot accept returns of non-faulty goods because the products have been handmade personalised or customised specifically for you.
- Faulty Goods: To return faulty goods you need to first contact Elizabeth using the contact form. Please send written notice and return the product to Elizabeth, she will provide you with address details once your email has been received.
Elizabeth will only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault, then we will reimburse Royal Mail 'Signed For' Recorded delivery postage costs.
It is only when we receive the item in its original state, that the team in the Warehouse will redo or recommend a remedy for a faulty item.
Please note: if the product is not in an unused condition then we will not be able to offer you a remedy save for faulty workmanship which we may repair. Where there is a minor fault, we may suggest an alternative remedy.
Our Refund Policy for Fabrics, Clothing and Homeware
Before you receive your items - when you place an order at Elizabeth's Boutique (or any of Elizabeth's trading names) it’s not just a product that you are purchasing, but a service as well. Every product is handmade especially for you upon purchase and personalise it to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after the production of your order has begun, we would be unable to offer a full refund.
No matter what, we will always be able to help you. Contact Elizabeth who always does her very best to help if you have any issues with your order, whether it is before or after we have started production.
After you receive your items - We want you to be happy with your order, and if for any reason you’re not then please do let us know. We value your feedback. As all products are personalised to order, these are never re-saleable, which means that there are some things you need to check before you’ve placed your order, as we won’t be able to do anything about them afterwards.
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Check Text - If there is text added into your design then check the spelling of everything before you submit. We don’t personally check every word that comes through and cannot be held responsible for any spelling errors that are featured in your design.
- Check Sizes – Every page has details on the sizing of a product (especially clothing – which comes with a full size-chart) so make sure that you order in the right size. Check body measurements if you need to rather than using the size range as it is more accurate. If you have any questions please contact us, we do everything we can to make sure you have all the information you need to be able to order the right size.
Because of the personalised nature of the products that you order from Elizabeth at Elizabeth's Boutique (or any of her other trading names) we look at each and every order on a case by case basis. We will always do everything within our power to find a solution to remedy the situation, as your satisfaction is so important to us.
If you wish to raise any concern within 14 days of receiving your order, please use our contact form and provide your order number and a short summary along with pictures. Our dedicated team will get back to you on average within 12 working hours.
As per UK law, the goods cannot be returned because they were made according to your specifications or were personalised by you. We may, at our discretion, look into other solutions.
2. WHOLESALE
Our Return & Refund Policy
In the unlikely event of a manufacturing fault, it will be repaired or replaced free of charge. Manufacturer faults cover scratches on the product, stitching issues and hemming issues. We, the manufacturer, will decide what falls under manufacturer faults.
All orders made through wholesale accounts are regarded as Business to Business contracts and are not covered by Consumer rights act as wholesale accounts are regarded as businesses. Businesses cannot expect a legal remedy in respect to fair wear and tear, misuse or accidental damage, or if they decide that they no longer want the item.
FOR READINGS AND ENERGY HEALING SESSIONS
No refunds are offered.
What is your Cancellation Policy for One to One Sessions?
If you know you will not make your allotted time I require a 48 hour notice minimum. Please understand that when you do not call or show I may not be able to make that time available for another client – hence my strict policy! If you do not show up for your appointment or if you do not give me a 48 hour notice to rearrange, your fee for the appointment will be forfeited.
Any questions please just ask using the website contact form or by emailing me directly at lizshewanart@outlook.com.
